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Service Guidelines

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Pre-sale Supports: WindSun provides power supply diagnosis free of charge, technical support for saving electricity and consulting service for electricity management. WindSun actively considers for users by making product feasibility plan, fast responding to all requests from users and designing and producing non-standard products.
 
In-sale Services: WindSun customizes, improves and completes plans on a customer-basis; sends professionals to provide fast and quality installation, commissioning and training services; and offers all-around supports and helps to settle all problems encountered by users in project implementation.
 
After-sale Services: WindSun provides one year-warranty and permanent maintenance with quality and fast services, keeping users assured. Response is made within 2 hours and professionals are sent to remove equipment failures within 24 hours once the failures are reported. WindSun provides proactive quality feedback and follow-up services on a regular basis; sets a detailed equipment database and establishes a complete range of spare parts.
 
Quality Warranty
Within the one-year warranty: free repair and/or replacement (limited to product quality problem).
After the one-year warranty: parts from the same manufacturer are available and repairs are provided at cost price.
The quality warranty agreement (if any) signed between WindSun and a customer shall apply.
Permanent maintenance.



After-sale Service Hotline: 0537-7237196
Technical Support Email:fgdzfw@163.com
 

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